Mobile Physiotherapy for TAC Clients in Melbourne
Rehabilitation at home for people recovering from a transport accident in Victoria. myNeuro visits you, which matters when the injuries are the reason you cannot travel in the first place.
FREE · No Obligation
Book Your Free Consultation
We’ll contact you within 1 business day
- No travel fee
- Private & NDIS
- Same-week appts
Home Visits
No Travel Fee
Free Initial Consultation
Neurological Rehabilitation Expertise
Rehabilitation after a transport accident, delivered at home
The Transport Accident Commission is the Victorian Government body that pays for treatment and support for people injured in transport accidents in Victoria. Physiotherapy is one of the services TAC clients most commonly use.
myNeuro provides that physiotherapy in your own home across Melbourne. For people whose injuries affect walking, driving or getting in and out of a car, a home-based service removes the part of treatment that is often the hardest. It also lets us assess the environment you are actually recovering in.
Our depth is in neurological and ageing rehabilitation, which is directly relevant where a transport accident has caused a brain injury, a spinal cord injury or another neurological consequence alongside orthopaedic injuries.
What we provide for TAC patients
Rehabilitation after brain and spinal cord injury
Task-focused rehabilitation for the movement consequences of traumatic brain injury and spinal cord injury, including weakness, coordination difficulty, altered tone and balance changes.
Post-orthopaedic and post-surgical rehabilitation
Rehabilitation after fractures, joint surgery and other accident-related operations, delivered within whatever restrictions your surgical team has set.
Walking and mobility retraining
Assessment and retraining of walking patterns. Our physiotherapists will identify what is contributing to your mobility being affected, and providing gait retraining to improve your ability to walk. Aids and orthoses are also assessed where they would help.
Strength and reconditioning
Getting out of bed, standing up from a chair, on and off the toilet, in and out of the shower and car. Transfers play a part of everyday living, and our physiotherapists are experts at retraining movement and helping improve your functional capacity.
Transfer and daily activity retraining
Getting in and out of bed, chairs, the shower and the car, plus the daily tasks that have become difficult since the accident.
Equipment prescription and carer education
Mobility aid and transfer device prescription where needed, and practical training for family members providing support at home.
Reporting for your recovery plan
We document assessment findings and progress in the form required to support your treatment and recovery planning, and we work alongside your case manager and treating team.
How TAC funding for physiotherapy generally works
TAC decides what it funds. myNeuro delivers the physiotherapy; we do not make funding or eligibility decisions and we cannot guarantee any outcome from TAC. What follows is general information based on TAC’s published policy, provided so you know what to expect.
- The first 90 days: TAC's published policy indicates that within the first 90 days after the accident, and where the relevant criteria apply, there is no need to contact TAC for approval before physiotherapy consultations are provided.
- After 90 days: After that initial period, TAC's policy requires approval to be requested, generally through an Allied Health Treatment and Recovery Plan or in writing as agreed with your Claims Manager, and approved before further services are delivered.
- Accident-related: Treatment must relate to your transport accident injuries and be delivered in line with TAC's requirements for the delivery of health services.
- What you will need: You will generally need a TAC claim number, the date of the accident, and your case manager's details if one has been assigned.
- Home visits and travel: TAC's published policy also addresses provider travel, with approval requirements that differ before and after the initial 90-day period.
Policy and fee schedules change. Check current requirements with TAC directly on 1300 654 329 or at tac.vic.gov.au, or ask your case manager. We are happy to talk through what usually applies and to correspond with TAC about ongoing treatment where that is appropriate.
Who this service is for
- People injured in a car, motorcycle, bicycle, tram, train, bus or pedestrian accident in Victoria with a TAC claim
- People whose injuries make travelling to appointments difficult or impossible
- People recovering at home after a hospital stay following a transport accident
- People with a brain injury, spinal cord injury or other neurological consequence of an accident
- Case managers and coordinators seeking a home-based provider with neurological rehabilitation depth
How it works
Free initial consultation
We talk through the injuries, where you are in recovery, what is difficult at home and what you are working towards. Free, with no obligation, and a good point to raise questions about how your claim works.
Comprehensive assessment
Assessment of the relevant impairments and how they affect your daily activities, including the demands of your home environment.
Personalised rehabilitation plan
A plan built around your findings, your goals and your recovery priorities, documented to support your treatment and recovery planning.
Why myNeuro for accident rehabilitation
Neurological depth where it matters
Transport accidents frequently cause brain and spinal injuries whose rehabilitation needs are different from orthopaedic recovery. myNeuro was built around neurological rehabilitation, and being experts in retraining movement, we can help you become as independent as possible.
Goals set in the environment they belong to
A goal like getting in and out of bed, sitting to standing, walking around the home independently, are all part of your daily activities that we want to help you achieve. That is the strongest argument for home-based rehabilitation, as we are able to set functional goals that matter most to you.
Hospital-informed practice
Our physiotherapists are experienced across the hospital pathway from ICU, acute, rehabilitation and movement disorder wards, to community settings at home and in-aged care. This informs a unique perspective on rehabilitation and ensures you are receiving quality care.
We work with your team
Case managers, treating doctors, occupational therapists and family are all part of a serious recovery. We document and communicate accordingly.
Frequently asked questions
TAC decides that, not us. TAC’s published policy indicates physiotherapy can be payable for treatment related to your accident injuries, with no prior approval needed within the first 90 days where the relevant criteria apply, and approval required after that period. Confirm your own situation with TAC on 1300 654 329 or your case manager.
Within the first 90 days after the accident, TAC’s policy indicates approval is not required first where the criteria apply. After that, approval must be requested and granted before further services are delivered. We can talk you through what usually applies and correspond with TAC about ongoing treatment.
You can contact myNeuro directly to arrange the initial assessment. Whether a referral is needed for your funding is a TAC matter, and requirements can differ depending on your claim and stage of recovery.
Yes, that is the point of the service. We visit you across Melbourne, and there is no travel fee within our service area.
That depends on the injuries, the stage of recovery and your goals, and it is not something to guess at before assessment. It is also affected by what TAC approves, which is reviewed over time rather than set once.
Contact us anyway. We can arrange the free initial consultation and discuss your options, and TAC can advise on your claim directly on 1300 654 329.
Related myNeuro services
Neuro Rehab
Rehabilitation for brain injury, spinal cord injury and other neurological conditions
Mobile Physiotherapy in Melbourne
Home visits across Melbourne for all conditions
Post-Surgery and Hospital Discharge Rehab
Rebuilding function after a hospital admission
Neuro Care
Ongoing support for people living with neurological conditions
Book your free consultation
If you are recovering from a transport accident and getting to appointments is part of the problem, we can come to you. The first consultation is free and carries no obligation.
No cost, no obligation